FAQ
Heavy machinery parts sourcing FAQ
Answers for buyers preparing RFQs, comparing supplier responses, and coordinating export-ready spare parts from China.
FAQ category
General sourcing
Do you manufacture spare parts?+
No. Apex Machinery Parts is an independent sourcing and procurement partner. We help buyers coordinate requests with China-based suppliers.
Do you keep parts in stock?+
The website is not a live inventory system. Parts are handled through RFQ review and supplier coordination, so availability depends on the request details.
FAQ category
Quotations
Can you source parts by part number?+
Yes. A part number is one of the most useful RFQ inputs. Buyers should also send machine model, serial number if available, photos, quantity, and destination country.
Can I send photos instead of a part number?+
Yes. Photos of the old part, label, connector, nameplate, casting mark, packaging, or installation area can help suppliers compare the request.
Can Apex help compare supplier responses?+
Apex helps organize supplier responses, confirmation questions, packing notes, and buyer review points around the RFQ details.
FAQ category
Brands and compatibility
Are you an official dealer of Caterpillar, Volvo, Hyundai, or Doosan?+
No. Brand names, model names, and part numbers are used only for identification and compatibility reference.
FAQ category
Shipping and documentation
Which countries do you ship to?+
Apex supports international sourcing requests for import markets. Shipping details depend on supplier location, part size, packing, destination, and buyer instructions.
What information is needed for an accurate quote?+
Send part number, machine brand and model, serial number if available, photos, part description, quantity, destination port or city, and sourcing notes.
Can you help with packing and export documents?+
Apex can help coordinate packing requirements, packing photos, supplier documents, and export handoff details when agreed with the supplier.
FAQ category
Payment and order process
How do you reduce the risk of wrong parts?+
We encourage part number matching, machine model checks, serial review, photos, dimensions, supplier confirmation questions, and buyer approval before order coordination.
Request a quote
Send your spare parts request and get a clear sourcing response.
Share the part number, machine model, quantity, destination, or a clear photo of the part.
A part number, machine model, or clear photo is enough to get started.